Once the problem arises, the first step is to contact the GT Bank through the quickest channels available. In this article we lay out a step-by-step plan to resolve an issue with GT Bank customer care. Some of the issues GT Bank customers face are unfair or unexplained charges, poor customer service by GT Bank staff, unauthorised transactions on customer accounts through GT Bank transfers or ATM withdrawals etc. GT Bank transactions generally happen smoothly and with no issues, however there are times when GT Bank fails in its service to you, or there is an issue which you need resolved. That is why we have written this post, to briefly lay out the steps customers should follow when they want to make complaints to GT Bank. GT Bank has in place robust customer complaint/handling systems in place, and there is a structure in place for customers to channel any grievances, however most GT Bank customers are not aware of this. In this article, we shall provide a guide to making a complaint to GT Bank customer care service in Nigeriaĭue to the nature of the service the GT Bank provides to you – dealing with your money, when things go wrong, it can indeed be an extremely frustrating and stressful time.
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